Terms & Conditions

1. Who these terms apply to

These terms apply when you request or book transport, pickup, moving or related services from Ute & Trailer Co. through this website or when we confirm that these terms apply to your booking.

2. Estimates and final price

The website provides an estimate based on the information you enter, including route, number and type of items, access, crew size and booking option. It is not a fixed quote or confirmed booking.

We review the request before acceptance. If information is incomplete, inaccurate, or the job is materially different from what was entered, we may revise the price before accepting the booking. Any material change after confirmation will be discussed with you before additional work or charges are agreed.

3. When a booking is confirmed

Sending the online form is a booking request only. A booking is not confirmed until we accept the request, any required $30 booking deposit has been received, and we send you confirmation. We may confirm a booking without requiring a deposit at our discretion.

4. Your information and job details

You must provide information that is accurate to the best of your knowledge, including item size/type, quantity, pickup and drop-off addresses, stairs, access restrictions and anything unusually heavy, fragile or awkward.

If you provide a seller’s name or phone number, you confirm that the seller knows Ute & Trailer Co. will be collecting the item and that their contact details may be used to coordinate the collection.

5. Access and readiness

You are responsible for making sure the item is available, the seller or pickup contact can provide access, and the collection and delivery locations are reasonably accessible for the booked vehicle and crew. Tell us before the job about difficult driveways, restricted parking, stairs, gates, long carries, oversized items or other access issues.

6. Pickup times

A fixed booking uses an agreed arrival window rather than an exact minute. Flexible bookings do not have a set day or time until we contact you and agree the run. Traffic, weather, previous jobs and events outside our reasonable control can affect arrival times; if there is a significant delay we will try to contact you.

7. Care of goods

We will provide the service with reasonable care and skill. Tell us before acceptance about fragile, unusually valuable, unsafe, leaking, hazardous or specially handled items so we can decide whether we can safely transport them and whether any special arrangement is needed.

8. Payment

The $30 booking deposit, when required, is deducted from the confirmed job total. The remaining balance is payable as agreed with you. Prices shown on the website are inclusive of 15% GST unless clearly stated otherwise.

9. Cancellations and changes

Our Cancellation Policy forms part of these terms. If you need to change the date, time, route, items or access details, contact us as early as possible. A material change may require a revised price or booking time.

10. Consumer rights

For consumer services, New Zealand law may give you guarantees and remedies that apply regardless of these terms. We do not contract out of those rights where the law does not allow us to do so.

11. Privacy

Personal information submitted through the website is handled as described in our Privacy Statement.

12. Contact

Questions about a booking or these terms can be sent to uteandtrailerbookings@gmail.com.